Top 20 LMS Software based on Customer Experience
-
(38 reviews)At LearnUpon LMS we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesses. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(174 reviews)360Learning is the LMS for collaborative learning. We enable companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(255 reviews)Easy to learn, easy to use, and easy to like, TalentLMS is designed to get a “yes” from everyone, including C-level execs, budget heads, and busy employees. Now, instead of checking out, your whole organization leans into training. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(64 reviews)Adobe Learning Manager - A full featured LMS to deliver personalized engaging learning experiences at scale. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(69 reviews)The GyrusAim Product Suite is designed to completely manage the learning & development programs of companies ranging from 100 learners up to multi-site, enterprise organizations requiring complex training. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(38 reviews)iSpring Learn is a fast LMS for your mission-critical project. Launch your eLearning in one day with a minimum of fuss. Just upload your training materials, invite employees, and keep track of their results. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(21 reviews)A fully customizable LMS to train your customers, partners, employees, B2B companies and others. Create, and sell your courses in professional development & training and certification. Developer Friendly with API. SCORM compliant. Read more
- #10 User Experience
CSAT Score- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(17 reviews)Hosstinn is an edtech platform that offers online courses curated by industry experts, designed to upskill hospitality staff in customer service, communication, management, and leadership. Learn at your own pace and earn certifications on any device. Read more
- #14 User Experience
CSAT Score- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(26 reviews)A flexible learning platform that makes it easy to build and manage training programs for internal and external stakeholders. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(68 reviews)Docebo’s LMS transforms how enterprises & corporations onboard, develop, enable and educate customers and partners. Docebo scales from 500 learners to thousands - from content creation, management, delivery, to measuring business impact. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(23 reviews)Modern LMS with a world-class authoring tool built in. Let anyone create scalable, social learning experiences. Integrate Eduflow with your favorite tools using embeds, SCORM, and API. Still not convinced? Try Eduflow for free! Read more
- #13 User Experience
CSAT Score- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(49 reviews)An all-in-one platform to Create, Sell & Market your online courses and provide online training. LearnWorlds empowers online trainers, educators and enterprises to create unique, interactive and social learning experiences. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(16 reviews)iTacit is a front-line employee platform that puts everything 'work' in one mobile-first, easily accessible place. Read more
- #19 User Experience
CSAT Score- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(15 reviews)An LMS developed for companies of all sizes. Core functionalities include certification and compliance management, content authoring, social learning, and SCORM compliance. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Agree
-
(12 reviews)Schoox is an LMS with a people-first twist. It makes learning and career development easy, accessible, rewarding, and fun, so whatever your learners need to know just “clicks.” Read more
- #11 User Experience
CSAT Score- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Agree
-
(73 reviews)Tovuti's all in one cloud-based learning management system (LMS) gives you all the tools you need to create, deliver, and track the effectiveness of your eLearning programs. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(19 reviews)Skypiom’s Knowledge Management System is a NextGen, powerful, intuitive and easy to use “Sustainable Upskilling Solution”. A Sustainable Upskilling Solution is similar to a LMS, however provides more functionality and significantly more value. Read moreCSAT Score
- It was easy for me to get help. Users Strongly Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Agree
-
(38 reviews)Built for growing teams and businesses looking for their first online training platform, Coassemble allows you to create high quality training experiences that drive business impact. Read more
- #17 User Experience
CSAT Score- It was easy for me to get help. Users Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Strongly Agree
-
(20 reviews)Digits is a leading UK-based digital learning provider. Our award-winning platform, Digits LMS, combines the best of LMS and LXP functionality to create and deliver engaging learning experiences, backed by sophisticated analysis and automation tools Read moreCSAT Score
- It was easy for me to get help. Users Agree
CEF Score- Overall I am satisfied with the service I received. Users Strongly Agree
CEx Score- The service lived up to my expectations. Users Agree
-
(15 reviews)Thought Industries powers the business of learning by providing the world’s leading B2B customer education and external training platform. Read more
- #16 User Experience
CSAT Score- It was easy for me to get help. Users Agree
CEF Score- Overall I am satisfied with the service I received. Users Agree
CEx Score- The service lived up to my expectations. Users Agree
LMS Customer Experience Resources
7 Tips To Select A System That Delivers The Best LMS Customer Experience Using An Online Directory
The LMS Buyer’s Journey: How Customer Experience Applies In Every Stage Of The Cycle
Customer Experience Insights: 5 Tips To Use LMS Reviews And Ratings To Evaluate Your Next LMS
7 Traits That ALL Customer-Friendly LMS Solutions Have In Common
Tips To Avoid 7 LMS Customer Experience Challenges
Does Your Vendor Value The LMS Customer Experience? 5 Tell-Tale Signs That Your Current LMS Falls Short
7 Tips To Evaluate LMS Vendors When Purchasing A New LMS
6 Tips To Find An LMS Vendor That Offers The Ideal Level Of LMS Customer Support
Setting The Standard: How To Identify Your LMS Expectations Before Purchasing A New Platform
Delivering A Superior LMS Customer Experience: 8 Top Benefits For Your Organization
This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS. Only reviews that were posted in the last 24 months were considered during the evaluation process. The reviews have been verified one by one by eLearning Industry. The order of appearance is a function of the following metrics:
Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service, or interaction.
Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.
Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.
All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.
Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is a scientific collaborator of eLearning Industry INC and UX expert.
This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS. Only reviews that were posted in the last 24 months were considered during the evaluation process. The reviews have been verified one by one by eLearning Industry. The order of appearance is a function of the following metrics:
Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service, or interaction.
Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.
Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.
All of the above metrics are calculated based on a 5-step Likert scale from Strongly Disagree to Strongly Agree.
Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is a scientific collaborator of eLearning Industry INC and UX expert.